Shipping policy
Shipping & Returns Policy
Murray Hill Optical
500 3rd Avenue, New York, NY 10016
info@murrayhilloptical.com | (212) 367-8800
Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after you receive your order confirmation email.
If we experience delays due to high order volume or unexpected circumstances, we’ll notify you via email.
Shipping Rates & Delivery Estimates
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Standard Shipping: $X.XX (5–7 business days)
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Expedited Shipping: $X.XX (2–3 business days)
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Free Standard Shipping on orders over $XX.XX
Please note: Delivery times are estimates and do not account for carrier delays.
Order Tracking
Once your order ships, you’ll receive a confirmation email with tracking details so you can monitor your delivery status.
Shipping Restrictions
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We currently ship only within the United States.
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P.O. Boxes and APO/FPO addresses are not eligible for delivery.
Return Policy
Eligibility for Returns
To be eligible for a return, items must:
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Be returned within 30 days of delivery
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Be in original condition, unused, and in original packaging
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Include the original receipt
Non-Returnable Items
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Custom prescription lenses
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Opened or used contact lenses
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Clearance or final sale items
How to Initiate a Return
To begin the return process:
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Email us at info@murrayhilloptical.com with your order number and reason for return
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Carefully repack the items in the original packaging and include the receipt
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Ship your return to:
Murray Hill Optical – Returns Department
500 3rd Avenue
New York, NY 10016
Refunds
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Refunds are processed within 7–10 business days after we receive your returned item
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Funds will be returned to your original payment method
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Shipping fees are non-refundable
Exchanges
We offer exchanges only for items that are defective or damaged.
Please contact us within 7 days of delivery if you need to initiate an exchange.
Return Shipping Costs
Unless the item arrived damaged or defective, customers are responsible for the cost of return shipping.
Contact Us
For any questions related to shipping or returns, feel free to email us at info@murrayhilloptical.com or call (212) 367-8800.
We’re happy to help!